Eligibility for Returns

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To be eligible for a return, please ensure the following:

• Items must be in the same condition as received – unused and in original packaging.

• A return request must be submitted within 48 hours of receiving your goods.

• All returns must be pre-approved. Unauthorised returns will not be accepted.

• Complete bundles must be returned. We do not accept partial returns. Refunds will be denied if any items are missing.

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To request a return, please contact us at info@htbvintagesupply.com. If approved, we will provide return instructions and the correct return address.
Return shipping costs are the responsibility of the sender.

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Damages & Issues

Please inspect your delivery upon arrival. Contact us immediately if:

• You received an incorrect item, or

• There is an issue with the grading of your order.

We will assess the issue and aim to resolve it promptly. However, please note:

• Vintage sacks, bundles, and bales may contain 15–20% Grade B items, and

• Grade B orders may contain 15–20% Grade C items, due to human error in the sorting process.
  This is standard industry practice in bulk vintage wholesale. As such, all sales are final.

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Refund Conditions

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If your return is approved:

• We will refund the product cost only.

• Shipping costs are non-refundable.

• For international orders, any VAT prepaid by us at customs will be deducted from your refund.
  VAT paid by you directly to your customs authority is non-refundable.

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Refund Process

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Once we receive and inspect your return:

• If approved, your refund will be processed back to your original payment method.

• You will receive a confirmation email once the refund has been issued.

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Please allow up to 10 working days for us to process your return after delivery. If you haven’t received a refund notification within this timeframe, contact us via our support email.

Important:

• It may take several business days for your bank or credit card provider to post the refund.

• Refunds apply only to the product value – shipping fees and international VAT are non-refundable.

• We are not responsible for any customs duties or fees incurred due to returned items.

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If you have any questions about this policy, don’t hesitate to reach out to us at info@htbvintagesupply.com. We’re here to help.